Delete your account

This page applies to every account on Blorbmart, all run by Blorbmart Limited:

• Blorbmart — the buyer app on Google Play and the web app at shop.blorbmart.com.ng.
• Blorbmart Vendor — for stores and event organisers, on Google Play and at vendor.blorbmart.com.ng.
• Blorbmart Rider — the rider web app at rider.blorbmart.com.ng.

If you have more than one of these accounts, one request can cover them all — just tell us which.

By email

Write to blorbmarthelpdesk@gmail.com from the email address on your account, with the subject “Delete my account”. Include:

• your full name;
• the email address and phone number on the account;
• the account type — buyer, vendor or rider;
• your store name, if you are a vendor.

By WhatsApp

Message +234 902 259 4853 from the phone number on your account with the same details.

Confirming it's you

To stop anyone deleting an account that isn't theirs, we will confirm the request with you — by replying to the account's email address or sending a code to its phone number — before we delete anything. We will never ask for your password or wallet PIN.

• Finish anything in progress. Orders being prepared or delivered, and events you are selling tickets for, must be completed or cancelled first.
• Deal with any money left. Buyers should spend their wallet balance. Vendors and riders should withdraw their earnings. If you can't, tell us in your request and we will sort it out with you before deleting anything.
• Save what you need. Download any receipts you want to keep — you won't be able to sign in once the account is gone.

• Your profile: name, email address, phone number, campus and profile photo.
• Your sign-in account and password.
• Saved delivery addresses and map pins.
• Your wallet PIN, device notification tokens and referral code.
• Vendors: your store, menu, product photos, store location, bank account details and verification information.
• Riders: your vehicle details, ID type and number, bank account details and latest location.

Deletion is permanent. We can't restore a deleted account, its history or its referral rewards — to use Blorbmart again you would need to sign up afresh.

Some records outlive the account because the law requires them or because other people depend on them:

• Payment, order, top-up, ticket and payout records — kept for 6 years to meet tax and company-law record-keeping rules. We keep only what is needed to identify each transaction.
• Records linked to fraud, a dispute or a legal claim — kept until the matter is closed.
• Messages you sent our support team — kept until your request and any follow-up are dealt with.
• Ratings you gave — stay in a store's or rider's average, but are no longer linked to you.

Statistics we have already combined — such as the number of orders on a campus in a month — contain no personal data and are not affected.

We reply to confirm we have your request, check that it came from you, and then delete your account within 14 days. We email you when it's done. The records described above are deleted when their retention period ends.

You don't have to close your account to remove data. You can edit or delete saved addresses and your profile photo in the app, and you can ask us to delete other specific data by emailing blorbmarthelpdesk@gmail.com. We will explain if something can't be deleted while your account stays open — for example, your phone number, which riders need to reach you.

Our Privacy Policy has more on how we handle your data. For anything else about deleting your account, get in touch:

• Blorbmart Limited
• Email: blorbmarthelpdesk@gmail.com
• WhatsApp: +234 902 259 4853